Awareness > Your Buyer: Becomes aware of pain, status quo loosens.
Awareness > Your Actions: Focus on problems and pain points. Use big-picture industry-focused content: Social Media, Advertising, Sponsorships, PR.
■ ■ Great Accumulation 大畜 ䷙(放大) O26, H26 🏛 Amplify
■ ■ Retreat 遯 ䷠(提取) O4, H33 ✏️ Draw
Interest > Your Buyer: Gets interested in finding a solution, begins to discover trends, products, brands.
■ ■ Inexperience 蒙 ䷃(尝试) O28, H4 ❓ Try Again
■ ■ Ceasing Movement 蹇 ䷦(明白) O20, H39 🎯 Clear
Interest > Your Actions: Focus on solutions, educate, help prospects evaluate buying criteria, white papers, ebooks, webinars, events, analyst reports, videos, reviews, checklists.
■ ■ Small Excesses 小過 ䷽(保存) O45, H62 🚧 Conserve
■ ■ Nourishment 頤 ䷚(培育) O30, H27 📥 Nurture
Consideration > Your Buyer: Evaluate specific products and services, becomes willing to engage with sellers.
■ ■ Gradual Progress 漸 ䷴(逐渐) O12, H53 🏗️ Bloom
■ ■ Stopping Decay 蠱 ䷑(补救) O27, H18 💊 Remedy
Consideration > Your Actions: Show what it's like to work with you. Demos, data sheets, trials, pricing, case studies, references, vendor comparisons, implementation data.
■ ■ Increase 益 ䷩(增加) O14, H42 📈 Expand
■ ■ Perseverance 恆 ䷟(毅力) O43, H32 ⏱ Commit
Purchase > Your Buyer: Commits to a specific solution, justifies reasons for purchase.
■ ■ Establishing 鼎 ䷱(建立) O51, H50 ⚗️ Refine
■ ■ Family 家人 ䷤(帮) O15, H37 🏠 Support
Purchase > Your Actions: Validates their decision; make the contract process easy. Begin implementation, service phase. Live training, recorded webinars, user guides, kick-off events.
■ ■ Ascending 升 ䷭(上升) O35, H46 🧗 Mount
■ ■ Contemplation 觀 ䷓(沉思) O13, H20 💭 View
Post-Purchase > Your Buyer: Expects good product performance and great customer service, may become an advocate.
■ ■ Repressed 明夷 ䷣(压抑) O39, H36 🧠 Reignite
■ ■ Progress 晉 ䷢(进步) O54, H35 🚦 Enlighten
Post-Purchase > Your Actions: Continuous learning, customer communities, loyalty/advocacy programs, feedback loops, check in often, newsletters, emails, phone calls, make them feel cared for and safe.
■ ■ Gathering Together 萃 ䷬(联播) O62, H45 🤝 Network
■ ■ Approach 臨 ䷒(途径) O40, H19 🗺 Advance
Re-Purchase > Your Buyer: May become interested in expanding use of goods and services.
■ ■ Standstill 否 ䷋(放出) O5, H12 ⌚ Release
■ ■ Peace 泰 ䷊(和平) O34, H11 💬 Mix
Re-Purchase > Your Actions: Stay in touch, look for opportunities to upgrade, expand product use, or add new products. Newsletters, emails, phone calls.
■ ■ Tread Wisely 履 ䷉(谨慎) O8, H10 🚸 Cautious Advance
■ ■ Removing Corruption 夬 ䷪(突破) O58, H43 ⛏ Breakthrough